21.07.2025
Quality Policy
VISION
To build a globally recognized brand since 1966 through growing experience, ensuring continuous customer satisfaction and achieving customer loyalty.
QUALITY POLICY
With the experience we have gained since 1966:
- To continue being a pioneering brand in global markets and to ensure that our service components are globally recognized and valued,
- To maintain customer satisfaction at all times and ensure the customer complaint ratio never exceeds 1 in 10,000,
- To be awarded at least 10 additional prestigious international quality awards between 2025 and 2035,
- To uphold a balanced approach between profitability and quality, considering both as equally important and managing operations accordingly,
- To retain our entire existing customer portfolio,
- To acquire at least one new client each year.
These are our main objectives.
To achieve these objectives, we define the formula for success – and for recognition – as a series of interconnected steps:
Team Work
Unique Services
Reliability
Award Oriented
Our essential and non-negotiable principles, each equally important and prioritized, are:
- Innovation
- Technology-driven solutions
- Creativity
- Quality focus
- Customer-centric perspective
- Safety awareness
- Environmental sensitivity
In line with these core principles, we commit to continuously improving our processes and system, and to complying with all applicable legal and regulatory requirements.
12.01.2025
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