Quality Policy

Quality Policy

VISION

To build a globally recognized brand since 1966 through growing experience, ensuring continuous customer satisfaction and achieving customer loyalty.

QUALITY POLICY

With the experience we have gained since 1966:

• To continue being a pioneering brand in global markets and to ensure that our service components are globally recognized and valued,
• To maintain customer satisfaction at all times and ensure the customer complaint ratio never exceeds 1 in 10,000,
• To be awarded at least 10 additional prestigious international quality awards between 2025 and 2035,
• To uphold a balanced approach between profitability and quality, considering both as equally important and managing operations accordingly,
• To retain our entire existing customer portfolio,
• To acquire at least one new client each year.

These are our main objectives.

To achieve these objectives, we define the formula for success – and for recognition – as a series of interconnected steps:

Team Work
Unique Services
Reliability
Award Oriented

Our essential and non-negotiable principles, each equally important and prioritized, are:

• Innovation
• Technology-driven solutions
• Creativity
• Quality focus
• Customer-centric perspective
• Safety awareness
• Environmental sensitivity

In line with these core principles, we commit to continuously improving our processes and system, and to complying with all applicable legal and regulatory requirements.

12.01.2025
Leyla Öner Günçavdı
Kaan Kemal Öner